Frequently Asked Questions
Products & Ingredients
At Little Chef Big Heart, every dessert starts with quality. We carefully select each ingredient to ensure it’s fresh, flavorful, and something we’d be proud to share with family and friends. From rich, creamy butter to real vanilla and premium chocolate, we only use ingredients that meet our high standards for taste and quality.
We believe simple, honest ingredients make the best treats, because great flavor starts at the source.
Yes, we want everyone to enjoy a sweet treat! While most of our desserts use traditional ingredients like butter and eggs, we’re happy to create vegan-friendly treats by request.
Contact us, and we can create a custom order that meets your needs.
Most of our desserts are made with traditional ingredients, but we’re happy to make gluten-free treats by request! Just contact us, and we’ll work with you to create a custom order that’s both delicious and safe for you to enjoy.
Please inform us of any allergies when placing your order. We take allergies very seriously and can accommodate most dietary restrictions. We'll work with you to create a safe and delicious alternative that meets your needs.
Delivery & Refunds
At Little Chef Big Heart, we want to make getting your sweet treats as easy as possible! Here’s how we deliver the goodness to you:
• Local Pickup: Perfect if you’re nearby and want your dessert fresh from our kitchen. We’ll schedule a pickup time that works for you.
• Local Delivery: For customers in our delivery area, we can bring your order right to your door for a small delivery fee.
• Shipping (U.S. Only): We carefully package our desserts to stay fresh and safe during transit. Orders take 2–3 business days to process and then 2–3 business days to ship depending on your location.
Yes! You can specify a different delivery address during checkout. This is perfect for sending treats as gifts or delivering directly to event venues. Just make sure someone will be available to receive the delivery.
Since are products are perishable, please contact us within 24 hours of purchasing . We'll work with you to resolve any issues, which may include a store credit, or refund depending on the circumstances.